Terms & Conditions
1 Business customers and consumers
1.1 Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
1.2 All other terms apply to all customers.
1.3 You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or if you use the goods in the course of your business.
1.4 If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer, which are not affected by these terms. Contact your local trading standards office for more information. Words in italic type are legal words which clarify, rather than alter, the meaning of the relevant clause.
2.1 The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
2.2 Our quotations lapse after 30 days (unless otherwise stated).
2.3 The price of goods quoted excludes delivery (unless otherwise stated).
2.4 The price of delivery and installation is free for orders delivered with 25 miles of our showroom (DE55 7RG).
2.4.1 For orders outside of this radius delivery is charged at £1 per mile or a suitable alternative courier service can be arranged (POA). See delivery.
2.5 The price of installation is based on work carried out between 8am and 4pm Monday to Friday. We may charge premium rates for out of hours work.
2.6 Unless otherwise stated, the price quoted for installation does not include the following:
2.6.1 charges for time spent traveling, staying overnight or waiting on site, or expenses such as travel or subsistence;
2.6.2 any building work, foundation or structural alterations, plumbing work, electrical work or connection to services;
2.6.3 any insurance premiums payable; and
2.6.4 the cost of clearance of any site where the goods are to be installed. If a site requires clearance we are not obliged to carry out the installation.
2.7 Business customers only: unless otherwise stated, the price quoted to business customers is an illustrative estimate only and the price charged will be our price current at the time of delivery.
2.8 Business customers only: rates of tax and duties on the goods will be those applying at the time of delivery.
2.9 Business customers only: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.
3.1 Where a delivery is Postponed, by you, the following charges will apply
48 Hours Notice – 25% of Order Value will still be Charged
24 Hours Notice – 50% of Order Value will still be Charged
Less that 24 Hours Notice – 100% of Order Value will still be Charged
3.2 All delivery times quoted are estimates only.
3.3 If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the contract, however:
3.3.1 you may not cancel if we receive your notice after the goods have been dispatched; and
3.3.2 if you cancel the contract, you can have no further claim against us under that contract.
3.4 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
3.5 We may deliver the goods in instalments. Each instalment is treated as a separate contract.
3.6 We may decline to deliver if:
3.6.1 we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
3.6.2 the premises (or the access to them) are unsuitable for our vehicle.
4.1 The goods are at your risk from the time of delivery.
4.2 Delivery takes place either:
4.2.1 at our premises (if you are collecting them or arranging carriage); or
4.2.2 at your premises or address specified by you (if we are arranging carriage).
4.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within forty-eight hours of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.
5 Payment terms
5.1 You are to pay us in cash or in cleared funds on or prior to delivery, unless you have an approved credit account.
5.2 Business customers only: If you have an approved credit account, payment is due no later than last working day of the month following the end of the month in which the goods are delivered unless otherwise agreed in writing.
5.3 If you fail to pay us in full on the due date we may:
5.3.1 suspend or cancel future deliveries;
5.3.2 cancel any discount offered to you;
5.3.3 Business customers only: charge you interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998;
a. calculated (on a daily basis) from the date of our invoice until payment;
b. before and after any judgment (unless a court orders otherwise);
5.3.4 Consumers only: charge you interest at a rate equivalent to the rate set for business debts under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998;
5.3.5 claim fixed sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
5.3.6 recover (under clause 5.8) the cost of taking legal action to make you pay.
5.4 If you have an approved credit account we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may take any of these actions at any time and without notice.
5.5 Business Customers only: you do not have the right to set off any money you may claim from us against anything you may owe us.
5.6 Consumers only: you may only set off money you claim from us against money you owe us with our written agreement and on such terms as we may state.
5.7 While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a lien).
5.8 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly and including finance costs, legal costs on a full indemnity basis and the costs of instructing a debt collection agency to recover a debt due to us if any) following any breach by you of any of your obligations under these terms.
5.9 Consumers only: clause 5.8 means that you are liable to us for losses we incur because you do not comply with these terms. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
6.1 Consumers only: your statutory rights are unaffected.
6.2 Business customers only: until you pay all debts you may owe us:
6.2.1 all goods supplied by us remain our property;
6.2.2 you must store them so that they are clearly identifiable as our property;
6.2.3 you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
6.2.4 you may use those goods and sell them in the ordinary course of your business, but not if:
a. we revoke that right (by informing you in writing); or
b. you become insolvent.
6.3 Business customers only: you must inform us (in writing) immediately if you become insolvent.
6.4 Business customers only: if your right to use and sell the goods ends you must allow us to remove the goods.
6.5 Business customers only: we have your permission to enter any premises where the goods may be stored:
6.5.1 at any time, to inspect them; and
6.5.2 after your right to use and sell them has ended, to remove them, using reasonable force if necessary.
6.6 Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
6.7 You are not our agent. You have no authority to make any contract on our behalf or in our name.
7.1 We warrant that the goods:
7.1.1 comply with their description on our acknowledgement of order form; and
7.1.2 are free from material defect at the time of delivery (as long as you comply with clause 7.4).
7.2 Business customers only: we give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
7.3 Consumers only: the warranty in clause 7.1 is in addition to your statutory rights.
7.4 If you believe that we have delivered goods which are defective in material or workmanship, you must:
7.4.1 inform us (in writing), with full details, as soon as possible but no later than 7 days from receipt of goods; and
7.4.2 allow us to investigate (we may need access to your premises and product samples).
7.5 If the goods are found to be defective in material or workmanship (following our investigations), and you have complied with those conditions (in clause 7.4) in full, we will (at our option) repair the goods, replace the goods or refund the price.
7.6 We are not liable for any other loss or damage arising from the contract or the supply of goods or their use, even if we are negligent, including (as examples only);
7.6.1 direct financial loss, loss of profits or loss of use; and
7.6.2 indirect or consequential loss
7.7 Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £5,000,000.
7.8 For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.
7.9 Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.
7.10 Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
8.1 If we prepare the goods in accordance with your specifications or instructions you must ensure that:
8.1.1 the specifications or instructions are accurate;
8.1.2 all specifications, instructions or materials are supplied to us within a reasonable time;
8.1.3 goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and
8.1.4 your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.
8.2 Where we prepare goods in accordance with your specification we may at our discretion charge a non refundable deposit for the goods.
8.3 Business Customers only: We reserve the right;
8.3.1 to make any changes in the specifications of our goods that are necessary to ensure they conform to any applicable safety or statutory requirements; and
8.3.2 to make without notice any minor modifications in our specifications we think necessary or desirable.
9 Return of goods
9.1 We will accept the return of goods from you within 14 days only:
9.1.1 by our prior agreement (confirmed in writing);
9.1.2 on payment of an agreed handling charge (unless the goods were defective when delivered) and
9.1.3 where the goods are as fit for sale on their return as they were on delivery.
9.2 We will not accept the return of goods if the goods are made to order or any goods are marked non-returnable (unless the goods were defective when delivered).
10.1 You may not cancel the order unless we agree in writing (and clauses 3.2.2 and 10.2 then apply).
10.2 If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order based on the final invoice as follows:
10.2.1 you will incur a 50% cancellation charge if the order is cancelled four weeks prior to week of delivery; or
10.2.2 you will incur a 75% cancellation charge if the order is cancelled two weeks prior to the week of delivery; or
10.2.3 you will incur a 100% cancellation charge if the order is cancelled seven days prior to the week of delivery.
10.3 We may suspend or cancel the order, by written notice if:
10.3.1 you fail to pay us any money when due (under the order or otherwise);
10.3.2 you become insolvent;
10.3.3 you fail to honour your obligations under these terms.
11 Waiver and variations11.1 Any waiver or variation of these terms is binding in honour only unless:
11.1.1 made (or recorded) in writing;
11.1.2 signed on behalf of each party; and
11.1.3 expressly stating an intention to vary these terms.
11.2 All orders that you place with